What Customers are Saying About MerlinOne

Read reviews on G2Crowd.

Who’s using MerlinOne? Check out our customer list.

“Not only is MerlinX easy to use, but MerlinOne’s customer support team is outstanding.”
– Alex Cabal, Web Analyst, Make-A-Wish America

“To all the folks at MerlinOne… I want to express our deepest thanks for being a major partner with World Vision. The images that we store and distribute via MerlinOne have been used to provide help for many people around the world during disasters and for our marketing campaigns.”
– John Leckie, World Vision International

“And please pass my compliments and kudos about Rizzi to the folks at MerlinOne. She is awesome to deal with, and we are all extremely appreciative of the time and effort she put into getting our issues resolved. She is extremely diligent and conscientious. The same goes for you as well!”
– Andy Daddio, University Photographer, Colgate University

“We could never manage or share this volume of branded content and photos today without our Merlin!”
– Kristen Lansbury, Director of Marketing & Creative Services, Providence College

“Rizzi Hepburn is normally assigned to help with our Merlin Support cases. Rizzi is always helpful, and it is pleasure to work with her on issues.”
– Stephen Barrouquere, Production Systems Administrator, NOLA Media Group

“Ihave to say I love the MX and 5 client and can’t wait to roll it out across the massive ESPN landscape.”
– Tim Rassmussen, Director of Photography Digital, ESPN

“Rizzi Hepburn provided exemplary after hours support when available almost immediately to help resolve issues with our files coming off of our new editorial system and was able to get the changes in production as soon as possible; before our deadline. Umair Kahn was especially helpful in helping me resolve issues with missing data on our side. Both employees provided prompt, excellent service above and beyond expectations and should be recognized for this.”
– Jason Benze, Sr. Programmer Analyst, Newsday

“Merlin’s hosted solution is exceptionally reliable and well supported. Its software interface is intuitive. Its database allows us quickly to retrieve the content we need, when we need it.”
– John Webster, Systems Editor, The Spokesman-Review

“Merlin provides fast searches. The hosted solution allows our staff to access valuable information from any mobile device in the field. The metadata fields allows data mining for a wide range of projects. The story lists and file sharing capabilities are very popular features. The service and support from Merlin has been excellent.”
– Roy Booker, Quad-City Times

“MerlinOne is an indispensable tool for managing our massive, ever-growing photo collection, and offers incredibly powerful search capabilities. The web interface can be used for internal workflow as well as handle photo requests from our external customers. Their customer service/support team is outstanding and highly responsive.”
– Jaclyn Vogt-Nebraska Game and Parks Commision

“We are absolutely thrilled with this product. It has not only made it much easier for us to store and quickly retrieve our images, it has also cut down on some animosity amongst staff who use to try to avoid being responsible for finding photos using our old system. We couldn’t be happier.”
– Jeff Jones, Assistant Director of Communications, International Brotherhood of Teamsters

“Merlin is a steller product that we love to use.”
– John Leckie, Executive Producer, World Vision

“Habitat for Humanity has used Merlin for about 15 years to meet our needs for storing, managing and distributing photos in our global network.”
– Bob Longino, Director of International Communications Support

“Awesome. I love how responsive MerlinOne is!”
– Andy Daddio, University Photographer, Colgate University

“I love Merlin!”
– Susan Warner-Lambert, Manager of Photography, Save the Children

“The hosted solution has been really good so far, terrific for the many users on our site.”
– Leigh Montgomery, The Christian Science Monitor

“We couldn’t be happier.”
– Mike Spain, Associate Editor, Albany Times Union

“I wanted to thank you, and the entire team at MerlinOne, for all of your continued support of our partnership this past year. We are very much enjoying the Hosted experience, it has been a positive one for all involved. Hosted has been great…”
– Leigh Montgomery, Librarian, The Christian Science Monitor

“All, I wanted to say is thank you guys and gals, for making the transition to MerlinOne as smooth as it was… way to go. I appreciate everything you do for our department.”
– Gary Barber, Photo Editor, The Dallas Morning News

“The move to hosted MerlinOne was seamless to the end users. We can’t tell the difference between using our servers or the hosted servers. You guys made me a hero… the photo editors think I am a God””
– Tom Lundberg, IT News, Star Tribune, Minneapolis

“We Love Merlin!”
– Jeanette Brown, Librarian, USA Today

“Merlin is wicked fast.”
– Jon Thordarson, Photo Editor, Winnipeg Free Press

“I really believe a large part of the success of my business is due to the technology we chose to distribute our photos and videos – a Merlin system.”
– Patricia Lantis, Managing Director, Landov Agency, NYC

“Users’ tests proved to us, without a doubt, the benefits of Merlin’s integrated functionalities are a great improvement for each publication. As a vendor, we also found the discussions with MerlinOne very inspiring. They listen very well to their customers and communicate pro-actively.”
– Wim Kwak, de Telegraaf, Amsterdam, Holland

“You are a rare thing in our world: a beloved vendor. We are glad you were able to meet both our user needs and our economic needs. People in our user community will be very happy!”
– Tom Elsesser, Los Angeles Times

“Yesterday, after we spoke about my dilemma with the client who needed clearer electronic tearsheets, I was so thankful that you allowed me access to the new [E-Sheets II] website. This new project is phenomenal. I know our clients are going to appreciate the user-friendly site to locate and download any electronic tearsheet that they need… congratulations on choosing such a great product. Thanks again – you saved us some potential write-offs.”
– Shanda Mathis, Classified Advertising, Atlanta Journal-Constitution

“During their pilot test, The Hartford Courant tracked a 33% improvement in collections due to electronic tearsheets.”
“…Tribune expects a double-digit return on their investment in E-Sheets.”
“We were astounded to hear compliment after compliment about the ease to use [E-Sheets]. The compliments never stopped coming.”

– From Tribune’s white paper report on E-Sheets

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